Legacy Supply Chain is hiring a Client Services Liaison to support our Franklin, Indiana operation. As a Client Services Liaison, you will be responsible for growing/maintaining a positive relationship between client and Distribution Center by taking complete ownership of the relationship, effectively processing orders, providing diligent follow-up to inquiries and actively assessing value add opportunities. This position offers a comprehensive benefits package including a 401(k) plan with up to 5% company match.

• Monday through Friday, 8:00am - 5:00pm 
• Competitive base salary based on experience

What to expect as a Client Services Liaison:

• Manage all aspects of a client’s fulfillment business; including reconciling reports, ensuring Operations is meeting service levels, files are loaded and effectively communicating with client via meetings and emails.
• Act as primary liaison between client and Operations.  This involves dealing quickly and efficiently with client inquiries by phone or email.
• Provide solutions for client issues, while maintaining and encouraging growth in the relationship.
• Proactively assess possible delays or complications; and work with Operations to strategically plan to avoid or minimize them.
• Develop and implement new systems, procedures or working practices that improve customer service efficiency.
• Develop, monitor and report on metrics and daily checklists, for measuring and monitoring performance and service levels, such as Daily Shipment Reports and Unshipped Orders Report.
• Effectively communicate client needs, including daily; and/or upcoming, priorities to Operations for planning purposes.
• Monitor IT Data file transfer processes as a QC measure.
• Work with Inbound on Non Compliant Receipts (NCR’s) and work with client on resolutions; and effectively communicate priorities of NCR’s to Inbound for potential rework.
• Coordinate Value Added Services requests; and confirm billing is accurate.
• Work with client, Operations and Inventory Control to review, research and resolve inventory discrepancies.
• Document Customer Complaints and work with Operations to identify root cause and corrective action(s).

Qualifications:

• Minimum of 1 year Account Management in a high-volume transaction environment.
• Experience in Direct to Consumer, Direct Mail, Direct Marketing or Order Fulfillment and knowledge of supply chain processes and systems desired.  
• Must have High School Diploma or equivalent.
• Ability to work under time constraints while still recognizing the importance of accuracy and meeting deadlines
• Ability to interact effectively with both internal and external customers is required; in a professional manner; while maintaining a complete understanding of both client and company expectations.
• Ability to prioritize tasks, multitask and obtain results with minimal supervision.
• Ability to establish and maintain positive working relationships with colleagues, clients and vendors.
• Attention to detail and ability to effectively utilize reporting tools to analyze client trends and anticipate needs.
• Effective decision making and problem solving skills.
• Well organized, detail oriented with excellent follow through.
• Ability to prioritize and efficiently manage time and projects.
• Ability to be flexible with work schedule.

Why Legacy Supply Chain?

• Competitive Pay: Highly competitive wages
• Retirement Support: Company-funded 401(k) with top match percentage in the industry
• Robust Health Plan: Affordable, comprehensive protection for you and your family - medical, dental, vision, and more
• Job Skills Development: On-the-job supply chain skills development, in person and online training
• Leadership Development: Programs to prepare future supply chain leaders including new manager training and Leadership Excellence Summit
• Career Opportunities: Build a career path at a growing company that focuses on development, succession planning, and HIPO identification

For over 40 years, Legacy Supply Chain has grown and evolved as a pioneering, mid-sized 3PL provider that businesses depend on to create control over their dynamic omni-channel supply chains. We believe in the power of a more connected world and staying connected to our employees, our customers and their consumers is more important than ever.

We take an intentional approach to creating alignment between our people, our culture, and our values. Our proven development methodology ensures that our 6 core values guide our business strategy and our daily behaviors.

Our purpose is to develop servant leaders who help people, commerce and communities work better together. Because when people lead by example and serve one another, everyone profits – and that certainly feels like a Legacy worth leaving.

Legacy Supply Chain is an equal opportunity employer. Legacy Supply Chain does not discriminate based on race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.